At Luxury Terminal, we are committed to providing an exceptional experience, from the moment you place your order to the moment it arrives at your door. Our shipping process is carefully managed to ensure speed, security, and transparency. Please review our policy below for full details on how your order is processed and delivered.
Upon receiving your order and full upfront payment, we initiate a 4-hour grace period. This allows us to confirm your purchase and provides you with a final opportunity to cancel the order, as per our Cancellation Policy. Once this window has passed, your order is considered confirmed, and the following process begins:
We are committed to delivering your product with the utmost speed. While our headquarters are in Pune, Maharashtra, your product will be shipped directly from our manufacturing partner in New York.
From the moment your item is dispatched, Luxury Terminal’s team continuously tracks your order. We will provide you with a tracking number and a link to the courier company’s website so you can monitor the status of your delivery in real-time.
We take full responsibility for the timely dispatch of your product. However, please note that any delays in delivery are solely the responsibility of the courier company or unforeseen external factors. While we cannot control these delays, we will actively monitor your shipment and do everything in our power to assist in a prompt resolution.